Support Specialist OCS in Dickinson, ND at John Deere Military Hiring Program

Job Description

Purpose:

Operations Center Specialist will understand the John Deere Operation Center and assist customers and other Gooseneck employees; strengthening our relationship with them by providing digital solutions and support.

Responsibilities:

• Proactively seek new customers, alongside our Account Managers, to take advantage of the Operation Center and help them get started in the program.
• Educate both internal employees and customers on how to utilize the Operation Center.
• Learn and support the telematics products from JD: in field data sharing, WDT, JDLINK, etc.
• Assist and support our Call Centers, which requires after hours work on a rotational basis.
• GTAC: internal call center for Operations Center and Telematics Support.
• Subscriptions/Activations Hotline for Displays and Receivers.
• Assist stores with their drive and execution to attain their goals in relation to the PAES scorecard.
  
  

Experience, Education, Skills and Knowledge:

• 3 - 4 years’ experience or internships in an agriculture-related, marketing, or business role
• Willingness to learn database software and computer application systems
• Ability to use standard desktop applications such as Microsoft Office and internet functions
• Ability to work flexible hours and be flexible with tasks
• Ability to speak and present one-on-one and to a group
• Ability to manage projects which would include multi-tasking and prioritization
• Attention to detail and accuracy
• Ability to demonstrate concern and care for customer privacy and data security
• Self-motivated to achieve and surpass goals
• Willing to go out and grow our business with the help of the Gooseneck Team
• Have the willingness to solve problems and issues that arise