Service Advisor in Jasper, AL at John Deere Military Hiring Program

Date Posted: 11/15/2022

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Jasper, AL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/15/2022

Job Description

Find a Service Advisor position at Trigreen Equipment.
  • Trigreen is looking for a full-time position in Jasper, AL.
  • Share your expertise with the Trigreen team.

    Primary Objective:

    • Maintains accurate and timely reports and records relative to the service department’s operations.  Ensure that all charges related to work orders are posted properly.
    • Ensure all work orders are closed in a timely manner.  Process warranty and product improvement claims.

    Major Scope & Function:

    • Promotes TriGreen Equipment in a professional manner through personal appearance and dress according to the company policy.
    • Open work orders as directed by the service manager/shop foreman and maintain oversight until closed and invoiced
    • Handle all warranty claims including computation of charges, submissions and follow-up
    • Maintain the service library with information that is current.  File bulletins, manuals, video tapes, etc.
    • under the supervision of the service manager
    • Handle all service department filings and records
    • Update customer profiles using equipment hours or other information from the customer work orders
    • Maintain service accessory and supplies inventory and prepare replacement orders for the service manger’s approval
    • Collect monies from customers before equipment is released
    • Complete other duties as assigned by supervisor
    • Assists technicians in the procurement process

    Education, Knowledge & Experience:

    • Thorough knowledge of service department accounting
    • High School Diploma or GED equivalent
    • Knowledge of office procedures.
    • Ability to work varying shifts, weekends and holidays.
    • Ability to work in a team environment
    • General understanding of mechanical/technical terms
    • Physical environment-ability to lift a minimum of 75 pounds; tasks may include lifting, bending, squatting, standing for prolonged periods and sitting.

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